The IgniteFeedback Product and Solution
- Real-time feedback Run ongoing CSAT surveys or get highly targeted feedback about your digital experience and your users.
- Personalized messaging Send messages to certain segments of customers and help them to get more value.
- Walk-throughs In-the moment guidance helps your users to compete their task immediately, avoiding confusion or expensive support calls.
- Data-driven engagement Rules based on CRM and custom data ensure that the you deliver the right survey to the right customer at the right time.
- Branching and 600+ integrations Customize each engagement to understand customer intent and drive closed loop Voice of the Customer processes with your existing systems and teams.
- Full service options Micro-moment feedback and customer engagement is a hot and emerging new area. We can speed you up by having our experts design a great customer journey with latest best practices.
- Deep VoC and user research expertise Our experts include some of the smartest folks in the industry. They have run executive Voice of Customer programs for startups all the way up to $200m business lines.
- Best data quality available Using our approach, you can achieve 10x better data. The surveys you have today may be biased - contact us for a free a/b split test.