Cut your costs by 5% within 90 days.
- Increase customer engagement Proactively solicit feedback and ensure customers are having a great self-service experience.
- Reduce customer service costs Use IgniteFeedback to understand customer intent and collect information to route the customer to the best assisted channel or department.
- Provide real-time help Ensure that the right Knowledgebase content, helpful videos, and real-time walkthroughs are contextually delivered the right customer at the right time.
- Benchmark your support portal How good is your self-service experience today? We can provide feedback beyond specific content pieces to give you an understanding of the customer journey.